Dzmitry Marushka
DM
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Portfolio · 2026

I build
delivery systems
that turn complexity
into outcomes.

Solutions Engineer, Technical Program Manager, and Implementation / Delivery Lead operating at the intersection of customers, engineering, product, QA, DevOps, Sales, and CS — AI-enabled B2B SaaS, Microsoft 365, and Legal Tech across EU, UK, US, and APAC.

See the work → Get in touch ↗
§ 00 / Walkthrough

Pour a coffee.
Press play.
Few minutes.

Rather watch than read?
Here’s how I think.

● Duration · ~4 min ● Format · Personal walkthrough ● Recorded · May 2026
§ 01 / Introduction

About the work.

I make complex SaaS environments work reliably at scale — from a Sales call where ambiguity is biggest, all the way to a production rollout where it can’t exist.

Over 5+ years at Definely, a UK Legal Tech SaaS, I’ve supported the full customer-facing technical delivery lifecycle — discovery, qualification, demo / POC, pilot, implementation, production rollout, and CS handover — for enterprise legal teams adopting AI-powered drafting and proofreading inside Microsoft 365.

The work spans Local and Cloud deployment models, enterprise Microsoft 365 ecosystems, Entra ID / SAML / SSO, security and compliance Q&A, AI governance, and document management systems — iManage, NetDocuments, SharePoint — across four regions.

What I’m good at is removing ambiguity. Turning “it’s complicated” into a structured plan, a documented process, and a system that doesn’t depend on me being in the room.

§ 02 / Capabilities

What I actually do.

01 ◐

Implementation & Rollout

End-to-end pilot execution — Local & Cloud — from discovery, demo / POC, and scoping through to verified production rollout and CS handover.

02 ◑

Solution Design

Translating legal workflows, security constraints, RFP/RFI inputs, and Microsoft 365 environments into scalable, repeatable implementation plans.

03 ◒

Enterprise Environments

Microsoft 365, Office.js, COM/VSTO, Entra ID / SAML / SSO, DMS integrations, GPO, Intune, SCCM, VDI / Citrix, and regulated deployment contexts.

04 ◓

Systems Thinking

Building playbooks, hubs, dashboards, and AI-assisted workflows others can execute — so delivery is transferable, not dependent on individuals.

§ 03 / Experience

A working history.

Feb 2026 — Now
CURRENT

Solutions Engineer · Definely

London Area, United Kingdom

SE on the Definely Suite — owning the journey from technical discovery, qualification, demo / POC, and solution scoping through pilot implementation, rollout planning, release governance, and CS handover for enterprise buyers adopting AI-powered legal workflows in Microsoft 365.

  • Redesigned the qualification framework end-to-end — from 67 to 23 questions across three targeted forms (TRC, TCQ Local, TCQ Cloud), removing pre-sales friction.
  • Contributed to a structured pilot implementation flow with defined ownership at each handover — scoping, build coordination, and CS transition.
  • Authored the SE enablement layer — internal guides, playbooks, and process standards used across the team.
  • Applied AI tooling and prompt engineering across SE workflows — qualification analysis, competitive intelligence, release summaries, documentation, and reusable prompt libraries.
  • Handled customer-facing technical and security Q&A across SOC 2, GDPR, ISO 27001, SSO/SAML, cloud tenancy, data residency, AI governance, and regulated adoption.
  • Technical scope: Local (GPO, Intune, SCCM, VDI/Citrix) and Cloud (Microsoft 365 Admin Center, Office.js, Entra ID/SSO, iManage / NetDocuments / SharePoint, Azure-hosted services, data residency, AI policy).
+
Sep 2021 — Jan 2026

Delivery & Release Manager · Definely

London Area, United Kingdom · Team MVP 2025

Owned delivery and release operations across the Definely suite, with PM / BA ownership for the Draft & Proof product line — across five intersecting functions (PM/BA, Delivery, Release, DevOps Coordination, Support) shipping to four regions.

  • 1,000+ customer builds coordinated (400+ in 2025 alone), 20+ major releases across EU, UK, US, APAC.
  • Built systems still in use: Product Delivery Hub · Custom Build Tracker · Support Workflow · RC Build Tracker · Cloud Deployment Hub · Release Branch Coordination Panel.
  • Led the Jira → Linear migration — improving prioritization, ownership, and execution speed.
  • Authored 10+ operational guides used as team standards.
  • Built Cloud License Management playbook — SE, Product, and CS now manage licenses without Engineering.
  • Built internal Python tooling for license recovery, large-scale ticket migration, and bulk data ops.
  • Drove AI adoption in delivery ops — prompt engineering for release reporting, docs, and internal workflows.
+
Jan 2021 — Aug 2021

Senior Business Analyst · Born Digital

London Area, United Kingdom

Senior BA on the CMS Enabler Squad — embedded in delivery for an enterprise-scale Adobe Experience Manager (AEM) platform serving a major European telecom. Operated across three organisations and a 16+ person cross-functional team.

  • Led requirements clarification across core platform workstreams — URL structure, large-scale asset migration to AEM, brand-based permissioning, and form/validation framework.
  • Translated client business needs into technical specifications, working directly with the AEM Architect and offshore development leads.
  • Coordinated requirements validation across stakeholders in the UK, Germany, and India.
  • Authored Jira specifications and discovery documentation feeding directly into Drop-1 delivery scope.
+
Mar 2013 — Jul 2020

IT Consultant — BS Analysis

Independent · 7+ years

Long-term independent consulting engagement (alongside academic role at Belarusian State University) delivering business analysis, requirements engineering, and technical documentation for international clients across IT services, e-commerce, and enterprise software projects.

  • Authored end-to-end requirements documentation — business, functional, non-functional — with client stakeholders and dev teams.
  • Conducted gap analysis on existing processes and systems to surface improvement opportunities.
  • Produced screen prototypes, workflow diagrams, and use-case models to align business and technical stakeholders.
  • Coordinated test planning and QA collaboration to ensure delivery met agreed acceptance criteria.
+
Aug 2010 — Aug 2019

Associate Professor & Head of Department · BSU

Belarusian State University · Business Informatics

Taught Software Requirements Engineering and Fundamentals of User Interface Design. Managed the Department of Business Informatics — academic planning, faculty coordination, curriculum development. Organized international startup competitions at the Hi-Tech Park Business Incubator (2017–2018).

+
Jan 2012 — Mar 2013

Business Analyst · SaM Solutions

Minsk · International outsourcing for DACH & US

Industry-side BA role at an international software outsourcing company delivering custom solutions to clients across Western Europe (primarily Germany) and the US. Authored business, functional, and non-functional requirements following corporate BA standards; worked directly with distributed teams across timezones.

+
Aug 2010 — Aug 2011

Guest Researcher · Linköping University

Sweden · Management Information Systems

Year-long visiting research position focused on Management Information Systems and e-government. Delivered guest lectures to graduate audiences, conducted comparative research across Northern and Eastern European contexts, published in peer-reviewed venues.

+
Jan 2001 — Oct 2008

Founder / Product Owner · referats.tut.by

TUT.BY · Belarus' leading web portal

Founded and ran one of Belarus’ earliest large-scale educational content portals as a sub-property of TUT.BY. Owned the product end-to-end — market research, product development, requirements, content strategy, and production support.

+
§ 04 / Impact

What scales when ambiguity gets turned into systems.

1k+
customer builds coordinated across the Definely suite
20+
major releases delivered to production
4
regions in active rollout — EU, UK, US, APAC
23/67
qualification questions — friction removed without losing signal
§ 05 / Systems

Systems the team still relies on.

These weren’t side projects — they replaced ad-hoc spreadsheets, shadow tracking, and tribal knowledge. Each one has owners, runbooks, and survives me leaving the room.

№ 01 Product Delivery Hub · release cycles + rollouts + test builds Notion · Hub
№ 02 Custom Build Tracker · single source of truth · CS, Sales, QA, Eng Operational
№ 03 Support Workflow · prioritization, ownership, handovers Process
№ 04 RC Build Tracker · regression candidate visibility Release Eng
№ 05 Cloud Deployment Hub · multi-region tracking & verification Cloud
№ 06 Release Branch Coordination Panel · structured branch management DevOps
№ 07 Cloud License Management Playbook · SE / Product / CS self-serve Enablement
№ 08 SE Enablement Layer · guides, playbooks, process standards Solutions
§ 06 / Stack

Tools, platforms, environments.

Enterprise environments

Where the work runs
  • Microsoft 365 Cloud · Local
  • Entra ID / SSO / SAML Identity
  • iManage DMS
  • NetDocuments DMS
  • SharePoint DMS
  • GPO · Intune · SCCM Deployment
  • VDI / Citrix Virtualisation
  • REST APIs Integration
  • SOC 2 · GDPR · ISO 27001 Compliance

Delivery & operations

How the work moves
  • Linear Issue tracking
  • Jira Migrated from
  • Notion Hubs · Docs
  • Slack Coordination
  • Google Workspace Docs · Sheets
  • Python Internal tooling
  • Confluence · Git Docs · versioning
  • TeamCity · GitHub Actions CI/CD coordination
  • Google Analytics · Amplitude Product usage

AI & practice

How I extend leverage
  • Claude · ChatGPT Daily driver
  • Prompt Engineering Workflow design
  • AI in Release Reporting Production
  • Competitive Intelligence Legal AI tools
  • AI Governance Enterprise adoption
  • Solution Design Pilot scoping
  • RFP/RFI · Security Q&A Pre-sales
  • Cross-functional Coord PM · BA · DevOps
  • Documentation Systems Transferable
§ 07 / Recognition

Signals worth keeping.

★ Definely · 2025

Team MVP 2025

Recognised for sustained impact across delivery, operations, and cross-team collaboration over the year.

✦ Definely · Performance

Strong Performer+

Top performance rating — awarded for consistent delivery and ownership across product lines and regions.

2013 — 2014

MBA, Project Management

City Business School

2004 — 2008

PhD, Innovation & Information Management

Belarusian State Economic University

Let’s talk about
delivery at scale.

Open to roles in Solutions Engineering, Technical Program Management, Implementation Management, Technical Delivery Management, Delivery & Release Management, Product Operations, and customer-facing post-sales technical delivery — where systems thinking and cross-team execution are central. Remote across EU/UK and US hours.

Email dzmitry@marushka.biz ↗ LinkedIn /in/dzmitry-marushka-pm ↗
Based Remote-first
Open to opportunities · EU / UK remote · US hours available